Jobs at Buckleguy

Customer Service Representative

Customer Service Representatives work in our Newburyport, MA office and perform a variety of customer-facing responsibilities primarily focusing on phone, chat, email, and general support. Candidates are also expected to take on tasks and responsibilities as needed to help support the team with marketing efforts and other initiatives to grow the business.

We seek candidates who show high levels of motivation, can perform all customer service tasks, be adaptive to an ever-changing environment, and have the ability to multi-task and solve problems. Candidates will have to be able to gain an understanding of our products and industry to be able to advise customers on what to buy and how to use products.

Responsibilities:

• Phone, email, and website chat support for customers before and after sales
• Sell products and services to current and potential customers by answering product/service questions and providing advice and solutions to customer questions
• Develop & establish relationships with current and new customers
• Take email and phone orders
• Resolve product or delivery issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
• Recommend potential products or services to the Buckleguy team by collecting customer suggestions and needs, or the needs of the company
• Engaging with customers on channels such as social media
• Help maintain e-commerce website and other marketing assistance as necessary
• Data and product entry
• Contribute to the ‘team’ and the responsibility to take on new tasks as they arise

Required Skills and Qualifications:

• Must be customer service oriented and demonstrate exceptional phone skills, a quality focus, problem solving abilities, conflict resolution, and the ability to multi-task.
• Technology and ecommerce experience. This position handles over 10 different web platforms.
• Must be competent with all forms technology including computers, creating Excel reports, social media platforms, etc.
• Adaptable to new job responsibilities
• Strong typing speed

Job Type: Full-time salaried with benefits

Hours: Monday-Thursday, 8am-5pm and Friday 8am-3pm

To apply, please send a cover letter and resume to: jobs [at] buckleguy.com

Marketing Assistant

Buckleguy seeks candidates with interest or experience in marketing to help our Marketing Department grow. Depending on the candidate, this could be a part-time or full-time position.

Responsibilities:

• Content generation, copywriting, and scheduling
• Reviewing and editing product descriptions
• Proofreading
• Commenting on social media, YouTube, reviews, etc.
• Graphic design for banners, photo editing, ads, infographics, etc.
• Search Engine Optimization (Google, Amazon, Etsy, etc.)
• Testing new web content, programs, systems, etc.
• General data entry
• Reviewing automated content for accuracy and performance
• Data analysis
• Market research
• Customer Service support as needed

Required Skills and Qualifications:

• Must be technically-minded and able to quickly navigate and learn various computer software
• Proficient writer and copy editor
• Strong preference for candidates with skills in Microsoft Excel, Adobe Creative Suite, photography, and graphic design
• Ecommerce experience a plus

Job Types: Part-time, potential for full-time

To apply, please send a cover letter and resume to: jobs [at] buckleguy.com

Leatherwork Education Specialist

Buckleguy seeks in-house leather crafters / leatherworkers for our YouTube channel. Candidates should be highly skilled and knowledgeable in leather work, know their way around a leather workshop, and be able to create and develop ideas, projects, and education for our channel. We do not have a set job description for this position and look for candidates who can help grow our YouTube channel exponentially!

Please see our YouTube channel here: www.youtube.com/@Buckleguycom. Currently our channel features videos about our tools, leathers, hardware, and other items. What we need is skilled leather workers who can demonstrate how to make completed leather goods, come up with projects, help educate our community on the do's and dont's, and more. The videos will be filmed by our videographer in our studio here in Newburyport, MA. Your hands will be on camera and you will have to speak to the audience, but to begin your face will not be included.

We plan to increase our content around education and have a running list of video ideas. But we need candidates to bring ideas to us as well. Ideas include:

• Projects: How to make a - wallet, handbag, tote, key fob, valet tray, etc.
• Education: Differences between veg and chrome leather, what is aniline finish, leather layers, etc.
• How to use: edge paint, bevelers, rivet setters, transfer tape, Fiebing's dye, etc.

The position is part time with hours working around the schedules of everyone involved in shooting. We anticipate ~4-6 hours every 2 weeks at a minimum and more as we develop the role. This would be a long-term relationship for the right candidate.

Requirements:

• Prior on-camera YouTube or other video streaming experience, or willingness to learn the medium.
• Must be able to be physically present for video shoots at Buckleguy HQ in Newburyport, MA at times that overlap with regular business hours (Monday-Thursday, 8am-5pm and Friday 8am-3pm)

Job Types: Part-time, Contract

To apply, send a cover letter to jobs [at] buckleguy.com explaining your related experience and why you would be suitable to teach leathercraft techniques to aspiring crafters. Please include any relevant YouTube, social media, or portfolio links that highlight your work.

Account Manager

Buckleguy.com seeks results-driven Account Managers to support the success of our existing house accounts. This role begins by learning the core administrative and operational tasks that support the sales process, such as coordinating samples, quotes, and order tracking, while building a strong understanding of our products, systems, and customer needs. As you grow into the role, you’ll transition toward owning relationships with assigned house accounts, serving as their main point of contact, driving retention, and identifying opportunities for growth through thoughtful service and strategic follow-up. You’ll collaborate with internal teams and our factory in Asia to ensure a seamless customer experience from development through delivery. This is an ideal opportunity for someone who is organized, curious, and excited to evolve into a client-facing role that blends support, relationship-building, and long-term account success.

Responsibilities:

• Support and grow existing house accounts by identifying opportunities for repeat orders, upselling, and cross-selling relevant products
• Build and maintain strong, long-term client relationships by serving as a reliable point of contact and trusted advisor
• Leverage CRM tools to track client activity, manage follow-ups, and identify trends or opportunities for deeper engagement
• Develop a deep understanding of client buying patterns and create strategies to drive incremental revenue and strengthen loyalty
• Monitor account sales performance and develop action plans to exceed revenue targets and support overall business growth
• Proactively reach out to clients to share new product lines and recommendations tailored to their business needs
• Partner with internal teams and our overseas factory to coordinate product development, pricing, sampling, and timely delivery
• Contribute to account stability and growth by anticipating client needs, resolving issues quickly, and delivering a seamless customer experience
• Collaborate with marketing and sales leadership to align client communication with ongoing promotions and new product launches

Required Skills and Qualifications:

• Strong organizational skills with high attention to detail
• Demonstrated ability to manage multiple tasks, priorities, and deadlines effectively
• Excellent written and verbal communication skills
• Customer service mindset with a focus on follow-through and client satisfaction
• Proficiency with CRM systems and Microsoft Office tools
• Ability to work collaboratively across teams and communicate clearly with both internal stakeholders and external partners
• 3+ years in a client support, sales coordination, or account management role
• Experience in wholesale, product-based, or B2B sales environments
• Familiarity with product development or production timelines, particularly with overseas suppliers
• Relationship-oriented with a proactive approach to problem-solving and client engagement
• Flexible and adaptable in a fast-paced, growing business

Success in this role requires a balance of precision, follow-through, and relationship-building. It’s ideal for someone who is organized, eager to learn, and motivated to take ownership of client outcomes. As the role evolves, the coordinator will play a key part in strengthening Buckleguy’s client partnerships and contributing directly to the company’s long-term growth.

Job Type: Full-time

Hours: Monday-Thursday, 8am-5pm and Friday 8am-3pm

To apply, please send a cover letter and resume to: jobs [at] buckleguy.com