To initiate a return from within the United States, please follow the link below:
To initiate a return from outside the United States please follow the steps below.
- Mark your packing slip with “Return for Refund”
- Include the packing slip in the box with the items to send back.
- Ship to the below address:
Attn.: Returns Dept.
15 Graf Road
Newburyport, MA 01950
- Once received, we will issue a refund to the original form of payment.
*Please note: the original shipping cost is not refunded upon return of the product*
Some Facts to Note About Returns with Buckleguy:
- 30 Day Return Policy: If you return an item within 30 days, we will provide the refund to the original payment method equivalent to the price you paid for the item(s).
- Items must be in their original packaging and in new resalable condition.
- The following cannot be returned:
- Riri zipper tape and Riri odds and ends boxes
- Opened bags of Chicago screws, grommets, snap fasteners, and rivets.
- PDF templates.
- Strap cutting service for leather hides.
- Sinabroks tools
- Halley Stevensons Waxed Canvas
- Scrap boxes and low grade panels
- Large machinery will incur a restocking fee of 15% if returned.
- Buckleguy does not work with exchanges, so please place a new order for the items you need.
- Buckleguy does not refund the original cost of shipping
- Buckleguy aims to provide you with the refund/store credit within 7 to 10 business days of receiving your items back.
- **It is up to Buckleguy's discretion to apply a restocking fee of up to 25% on large returns**